Last updated on February 17, 2022
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
We run our servers with SSL. The data we store consists of data that can be found about the author on the Internet with the exception of any data you enter for ad spends, promo spends, The Author Helper Suite calendar tasks and Amazon KDP stats (if you choose to store them with us by using the KDP Tool), or your email address if you give us one that you do not otherwise make public. By using this system you recognize that this data is stored at your own risk.
For our TwitterTool we store the API key, secret, token, token secret information. The user recognizes that this tool is used at your own risk.
For our ReaderTeam tool you will be communicating with readers about your book. The communications are not secure so should be used to talk about issues with the book only.
How is my data handled?
The following section covers these data: Email, revenue data, calendar data, tweets, ReaderTeam rules, book notes, all affiliate ids, links, tasks, ads, KDP delivery fee, pen name(s), PA/VA account(s). None of these data are tracked by The Author Helper Suite beyond the customer-facing features that make up The Author Helper Suite system, except in the cases listed below.
Email is used as an identifier for authentication in our system. Email is also used to access information about your account for customer service. Your email will not be shared with or sold to anyone. When you first sign up to The Author Helper Suite, we give you the option to opt-in to receive reminders about your trial period expiring.
The revenue data you upload to The Author Helper Suite is accessible only to you and your PA/VA (personal assistant, virtual assistant). Revenue data is only displayed and calculated for your account and is not used by The Author Helper Suite in any other way. Revenue data is not shared with or sold to anyone.
Affiliate ids and Facebook pixel ids are applied to applicable links you create in The Author Helper Suite and are not analyzed or utilized in any other way.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
The Author Helper Suite homepage uses the Facebook pixel to anonymously identify possible customers. Please note this pixel is only on The Author Helper’s website and does not reside anywhere on the service itself. To opt out of being tracked by the Facebook pixel, using your computer go to Settings > Ads > Ad Settings. Unselect the advertisers you want to block form the ‘Data about your activity’ section. On the mobile app, go to Setting & Privacy > Settings > Ad > Ad Preferences > Ad Settings.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Ads and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the ads they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Using the Twitter feature requires entry of API key, Secret Questions and Answers. These features of the Twitter api allow this website to post in your stead for convenience. No text, links or media will ever be added to tweets. No tracking of Twitter usage takes place. The user is responsible for all tweets sent through this website and absolves this website and its owners of all liability, including damage to reputation due to the contest of user’s tweets.
This website allows users to use the The Author Helper Suite, and the readerlinks.com domain, to forward customers to the site of their choice. This website anonymously tracks usage to provide the user with reporting. Reporting provides insights into number of clicks on the link and the country of origin of the link. This anonymous data is stored for a maximum of 30 days to provide historical data. The data is then deleted on a rolling basis.
This website offers a WordPress plug-in that allows users to leverage their own domain for marketing purposes. The plug-in anonymously tracks usage to provide the user with reporting. Reporting provides insights into number of clicks on the link and the country of origin of the link.
Resources & Further Information
The Author Helper, LLC
604 E. Front Street
Clayton, NC 27520
If you have any questions or concerns regarding this policy or your data, please submit a support request.